Shipping & Returns

Processing Time:

We need 2-5 business days to prepare the order.

Estimated Shipping Time:

USA: Shipping up to 2 - 7 business days

However, fulfillment and shipping times are estimated and subject to change, so please order in advance if you need an item for an event.

In some cases, orders with multiple items may be shipped separately in multiple packages. Please ensure your shipping address is accurate to avoid any delivery issues.


Returns, Exchanges, & Cancellations:

We do not accept returns, exchanges, and cancellations, all orders placed are final. However, we are committed to assisting you with any issues or questions you may have regarding your order.

If you receive a defective product, we are happy to assist with a return or replacement. Please contact us within 3-5 days of receiving your package and provide clear photos that include:

1. The design on the product,
2. The product label, and
3. The specific area showing the defect.

For any other questions or assistance, feel free to reach out to our customer service. ithacapluslife@gmail.com